ORDERS AND INFORMATION
info@acuraflex.com

A Natural and Effective solution to problems with joints, muscles, arthritis, and sciatica

TERMS OF SERVICE & PRIVACY POLICY

  1. DATA PROTECTION

All information regarding your identity will be handled according to the applicable privacy policy, always with the utmost protection of your privacy and anonymity.

www.acuraflex.com  will keep your personal information anonymous and will not distribute to third parties without your prior consent. User data will not be available to a third party unless such obligation is regulated by law.

  1. TERMS OF PURCHASE

These purchase terms define the procedure for ordering, paying, delivering and return of the products offered on our website:

Vendor (Seller) is Acura Retail & Wholesale LTD, email: info@acuraflex.com. A customer is a website visitor who selects at least one product, puts it in a cart and pays by a credit card, bank transfer-prepayment, Paypal and internet or mobile banking.

Expressed prices are retail prices.

Currency is Euro (EUR).

NOTE: You can use www.acuraflex.com web services only if you are 18+.

  1. COMPLAINTS AND LIABILITY POLICY

Customers can file a complaint for the purchased product to the seller via email: info@acuraflex.com  in the case of any problems with the product, which was not visible when the package was received. All products are under warranty terms according to the Consumer Protection Act. According to this law, the customer can notify the seller on the cancellation of the contract within 14 days of the reception of the products without any reason. The customer is obliged to return the received product to the address indicated by the seller in a reply to the customer’s email contract cancellation. The customer is obliged to return the product within 30 days of the cancellation of the contract, at the latest, in written form. The products must be returned undamaged and in the same quantity as received. When the product is received back, the seller will make a full refund within 15 days of the receipt of the product.

  1. SERVICE

The web shop www.acuraflex.com listed all products’ characteristics, its use, the prices, the special offers, the payment methods and the delivery price valid at the time of the order.

If there are changes to delivery deadlines or any other relevant circumstances that are relevant to your order, you will be immediately notified by the sales agents of www.acuraflex.com

All orders are sent expressly within 24 hours, except weekends and public holidays. EU expected delivery time is 2-4 working days from the date of the shipment. International delivery may take between 7 – 10 working days. If the deadline needs to be extended you will be notified by the sales agent. We reserve the right to extend the delivery time in case of any emergency, production and transportation situations.

The price of the product is visible in the cart before the order is completed. After you complete the order, you will receive a notification that will confirm if the order was successful as well as alert you if there were any irregularities during the process.

If you face any irregularities and problems while placing your order, please contact us at: info@acuraflex.com  and you will be able to place your order directly or check if we have received your order.

If you are not sure how to make a purchase, please, feel free to contact us for all the  information as we will be happy to assist you.

If you want to return a product, you can do so within 14 days of reception of the product. You can read more detailed information about refunds or product replacements below, under the article called “Return Policy”.

The terms under which you can return the products are listed below, but please contact us by email  info@acuraflex.com beforehand so we can explain the returning process.

  1. DELIVERY

When you place your order, you enter the address to which you want the selected products to be delivered. To make the delivery even faster, please pay attention to the accuracy when entering your data. If you have placed the order through the www.acuraflex.com website, the ordered product can be paid via direct bank transfer; pre-invoice (internet or mobile banking, general bank payment, post office), Paypal or credit card when finalizing your order, depending on your choice.

The delivery fees won’t be charged if the value of the order is  70.00 EUR and above. For all purchases of products below  70.00 EUR, the delivery fee is  5.50 EUR

If the seller is not able to deliver some of the ordered products, they will deliver those which are available and notify the customer via email or phone with the availability information and the estimated delivery deadline for the remaining products. If the products can not be delivered afterwards, the contract will be automatically terminated for non-delivered products.

  1. PAYMENT TERMS

You can pay for products by direct bank transfer; internet or mobile bank transfer, credit card or debit card payments via secure Elavon Geteway or via PayPal.

The price of the product is visible in the cart before you complete the order.

  1. PAYMENT METHODS

Payment on our website is 100% safe.

We offer three payment methods:

  1. Paying securely using your Debit or Credit Card (Visa, Mastercard, Maestro, Diners, American Express, Discover…) with PCI Compliance standard. The payment card industry compliance is required by credit card companies to make online transactions secure and protect them against identity theft.
  2. Direct Bank Transfer; Pre-invoice
  3. Paying via PayPal

Products can be purchased with credit cards. When choosing a credit card payment method, the customer will be redirected to the PayPal or Elavon system. The PayPal and Elavon systems accepts a large number of credit cards, including Visa, MasterCard, American Express, Discover, Diners, etc. With the revolving cards you’ll be able to divide the amount into monthly payments.

  1. RETURN POLICY

If you are not satisfied with the ordered product, you have the right to return it by submitting the receipt via email: info@acuraflex.com. We will fully refund your money within 15 days of receiving the product. The terms under which you can return the products are listed below, but please contact us by email  info@acuraflex.com beforehand so we can explain the returning process.

Timeline within which buyer can return the product and receive a refund:

The buyer, that is not satisfied with the product or if product doesn’t meet the buyer’s expectation, must inform the seller within 14 days in written form via email at info@acuraflex.com and send the product to the seller at the address indicated by the seller in a return email but not later than 30 days after the reception of the product.

Return Procedure:

Products that you return because you have concluded that they do not meet your expectation must be completely undamaged, free of dirt, the same quantity as received, and in the original packaging.

In the event of a product return or replacement of the product due to a defect, the product must be clean and accompanied by a description of the defect or cause for return. The customer is obliged to contact the seller via email at info@acuraflex.com.

The percentange reduction due to the condition of the original packaging / additives * with the returned product:

* Additives to the product are considered: instructions for use (in writing) and the original box in which the customer received the product.

NOTE: Percentage reduction may be cumulative, depending on the situation (e.g. if the packaging is missing or the packaging is in very poor condition – the total percentage reduction is 20% and for the product that is open with the missing content is 50%).

  • The product is returned unopened in its original packaging, which is in an undamaged condition -0%
  • Damaged packaging -10%
  • Packaging is missing -20%
  • Missing part of the product -40%
  • Missing packaging and part of the product -50%
  1. REFUNDS

The products for which we provide guarantee are in accordance with the law and warranty determined by Acura Retail & Wholesale LTD. We stand behind the quality of our products and we guarantee that you will be satisfied with the quality and efficiency of our products, as well as services when purchasing our products.

If you are not satisfied with our product or service we invite you to return the product and we will refund you the amount of the paid product in accordance with the Return Policy. The customer is obligated to keep a receipt and send it when he/she requests a refund. The money back guarantee starts on the day of execution of the order payment until the 14th day after the reception of the product. Product damages that resulted from improper use and failure to follow the instructions are not subjected to our refund policy, or will be subjected to the reduction percentages described in the Return Policy.

  1. PRODUCT REPLACEMENTS

If you would like to replace the ordered and received product, please contact us via email info@acuraflex.com and then send the product by mail to the address provided in our answer to your email. Once we receive the product you want to replace, the new product will be sent to your preferred delivery address. Both postage fees are paid by the customer. The price difference between the replaced products is paid by the customer or in case of overpayment the seller will return the overpaid amount to the buyer. Important note: If you want to replace or return the product, you must have a receipt.

  1. CONSUMER COMPLAINT METHODS

In accordance with law, we inform our customers that a complaint about the quality of our products can be sent in written form to our email info@acuraflex.com and we will, without any delays, reply that we received your complaint. The reply to your complaint will be sent to you in writing no later than 15 days from the day we receive your complaint. You must state the name and surname, the address or your email address for the response.

  1. CONTRACT

12.1.Acura Retail & Wholesale LTD through www.acuraflex.com, as a seller and customer as a buyer, conclude a contract on the sale of products via email or through order form.

12.2. The case and the commercial purpose of the contract is to order (purchase) the selected product through the website www.acuraflex.com and the payment of the product (hereinafter: Contract).

12.3. The offer of the Acura Retail & Wholesale LTD for the conclusion of the Contract represent these Terms and Conditions and individual sales conditions marked with the information of a particular product that the Customer (buyer), by placing the order or in some other way determines the terms of acceptance, and by which acceptance the buyer has concluded a contract between Acura Retail & Wholesale LTD and the customer.

12.4. This Agreement is valid immediately and binds both contracting parties from the moment of acceptance of the offer of the company Acura Retail & Wholesale LTD by any of the following:

  • By selecting products, quantities, payment methods, by completing customer orders via the online store
  • By selecting products, quantities, payment methods, by completing customer orders via email

12.5. Within a reasonable time after the conclusion of the Contract, and at the latest at the time of delivery of the product, the Customer will be provided with a certificate of the Agreement, or the pre-notification notice of purchase to the cutomer email.

  1. THE RIGHT FOR UNILATERAL CONTRACT TERMINATION

The Customer has the right, without stating reasons, to unilaterally terminate the Contract but no later than 12:00 AM of the following working day if the order is confirmed on the day before, or no later than 2 hours when the order was confirmed. Because of the high speed with which the Seller handles orders and sends them out for delivery, canceling later than this time the Seller will not be able to stop delivering the product as it will in most cases already be handed out to the delivery service.

  1. THE RIGHTS FOR UNILATERAL CONTRACT TERMINATION

14.1. In order to unilaterally terminate the Contract, the Customer must notify the company Acura Retail & Wholesale LTD of its decision to terminate the Contract unilaterally before the deadline expiration by submitting a written statement via e-mail at info@acuraflex.com, specifying its name, phone number, and email address.

14.2. The statement or notice should be sent via e-mail to info@acuraflex.com and in which case the company Acura Retail & Wholesale LTD will, without delay, forward the receipt of the notification of the unilateral termination of the contract by electronic mail.

  1. THE EFFECTS OF UNILATERAL CONTRACT TERMINATION

15.1. If the Customer terminates the Contract unilaterally, the refund will be returned without delay and no later than 14 days after the date on which the Acura Retail & Wholesale LTD received the Customer’s decision to terminate the Contract, unless the Customer has chosen another delivery type and which is not the cheapest standard delivery that is offered.

15.2. Refund will be made in the same way the Customer has made the payment, and if the Customer wants to receive a refund in a different way, that will be enabled if possible.

Acura Retail & Wholesale LTD can refund money only after the product is returned and the status of the returned product, ie. packaging and content is well known.

15.3. The Customer is obliged to send the product to the address given by the Seller without unnecessary delay and in any case no later than 14 days after the date on which Acura Retail & Wholesale LTD submitted its decision to terminate the Contract unilaterally and all direct costs of product return will be paid by the Customer.

15.4. The Customer is responsible for any impairment of the product resulting from the inappropriate handling.

  1. PRIVACY POLICY

Acura Retail & Wholesale LTD is obliged to keep the privacy and confidentiality of personal data of all our customers, according to the Personal Data Protection Act.

All Acura Retail & Wholesale LTD employees and business partners are required to respect the principles of privacy and data secrecy. We collect only the essential, basic customer information, and inform customers about how they are used. We regularly give customers the choice on how their data is going to be used, including the ability to decide whether or not to remove their name from our lists used for marketing campaigns (such as newsletters, etc.).

Personal information stored in the Acura Retail & Wholesale LTD information system is kept on a secure server and is only available to employees of Acura Retail & Wholesale LTD, which is required to provide quality services to our customers. The use of information is limited to communicating with customers for the purpose of making sales transactions and informing users of the news and benefits available to them via web shop.

Acura Retail & Wholesale LTD guarantees that the personal information of the users will never be given to third parties without prior notice. Excluded from this are the authorized services of the executive state government of the Republic of Ireland, for the purpose of investigative actions based on a valid court order.

By registering, the user verifies the accuracy and completeness of the provided data and expressly agrees that Acura Retail & Wholesale LTD may, in accordance with the Personal Data Protection Act, process personal data as indicated in the form for its own records and provide information on new products and services.

  1. APPLICABLE LAW

Both websites contain information on products and services offered by Acura Retail & Wholesale LTD and serve as an electronic sales point for Acura Retail & Wholesale LTD. Acura Retail & Wholesale LTD can not be held responsible for any damages arising out of the use of this websites’ information for purposes beyond the scope of their intended purpose. Acura Retail & Wholesale LTD undertakes to apply all measures in a reasonable domain of safety to protect the interests of users of services and products and to prevent any possible misuse. Payment / debit card transactions are performed through Paypal – an advanced secure online payment system.

Acura Retail & Wholesale LTD can not be held liable for abuses done as a result of the technical-security omissions of an internet store or failure of Acura Retail & Wholesale LTD employees. We make reasonable efforts to keep the information on this site up-to-date and accurate. Because of the dynamism of the market, there are fewer possible cases of deviations from the actual data and data available on the Internet. Acura Retail & Wholesale LTD undertakes to consider the specific situation in each case and to offer the customer a solution. Product photos are only illustrative in nature and do not always have to match all the products that are delivered to the Customer. If you need more detailed information please contact us at info@acuraflex.com. If the ordered item is not available, we will contact you as soon as possible and offer you the option to wait for the item to arrive, replacement for another item or a full refund. We reserve the right not to deliver products with incomplete and / or inaccurate data.

By registering on this website you acknowledge that you fully understand and accept the General Terms and Conditions of the www.acuraflex.com and www.acuraflex.com websites.

  1. COLLECTING AND PROCESSING OF PERSONAL DATA

Personal data is information that identifies your identity, e.g. your name, surname, email address, or residential address. Acura Retail & Wholesale LTD does not collect and process your personal information except when you give your permission by ordering products, our electronic notices (e-magazine, newsletters etc.) or by participating in the prize games we organize.

18.1.Use of Personal Data

Acura Retail & Wholesale LTD will use your personal information solely for the purposes of technical administration on the website so that you have access to specific information or for the purpose of communication. Acura Retail & Wholesale LTD will not give your personal information to a third party unless the law requires otherwise.

  1. ORDERS, SURVEYS AND COMPETITIONS

Acura Retail & Wholesale LTD asks for buyer informations on a form where the buyer provides contact information (such as email address, name and delivery address, contact number, etc.) and sometimes financial information such as credit card number, credit card holder, and the date when the card expires. This information is used solely for invoicing and for completing the order. These contact informations are also used to contact the buyer for data or order check in the event of problem arising during a particular order.

Sometimes, on www.acuraflex.com and www.acuraflex.com, users are invited to participate in surveys or competitions, as well as to receive announcements and news (e-journals, etc.). Participation in these events, surveys or competitions is completely voluntary and the user can choose whether to provide this information or not. Required information may include contact information (email address, name and address) or demographic information (gender, age, etc.). The information obtained in this way, ie the poll, will be used for the purpose of monitoring or improving the user’s use and satisfaction. For competitions in prize games and similar events, contact information will also be used to register participants, announce winners, award prizes, etc.

Acura Retail & Wholesale LTD employees are obliged to respect the confidentiality of the data of customers and all those who visit the www.acuraflex.com and www.acuraflex.com website and leave their information.

  1. SUBSCRIPTION

We accept the disclosure as your voluntary privilege allowing us to contact you for marketing purposes and send you our e-journals and other news. Those who want to unsubscribe from receiving our e-newsletters and other notifications can do so at any time by sending an email at info@acuraflex.com

  1. AUTOMATIC DATA (NOT PERSONAL) RECORDINGS

When you visit www.acuraflex.com and/or www.acuraflex.com, general information (not personal data) is automatically recorded. We use the same information to evaluate the accessibility of our websites and improve their content and functionality. Such information is not used for any other purposes, nor is it handed to a third party unless the law requires otherwise.

  1. COOKIES

Acura Retail & Wholesale LTD uses them solely for the purpose of collecting information related to the website visits, due to the observation of additional functionalities or for the purpose of assessing the effectiveness of their presence on the Internet.

  1. SAFETY

Acura Retail & Wholesale LTD takes great security measures when it comes to the personal data of our buyers. Your data is protected against loss, alteration / forgery, manipulation, and unauthorized access, as well as from unauthorized disclosure to third party companies.

  1. MINORS

According to the consumer protection law, the contract on behalf of and for the underaged user or completely incompetent persons can be concluded only by their legal representatives, i.e. partially capable persons can make contract only with the consent of their legal representative.

  1. OUTBOUND HYPERLINKS

This Privacy Policy applies to all websites and their subdomains of Acura Retail & Wholesale LTD.

  1. INFORMATION ACCESS

If you have any questions about our privacy policy or data processing policy, please feel free to contact us via e-mail at: info@acuraflex.com

  1. HOW TO CANCEL THE ORDER

In case you want to cancel the order made on the website www.acuraflex.com or www.acuraflex.com feel free to contact us via:

  • Email: info@acuraflex.com

If you decided to cancel the order at the time the package has already been sent, you are not required to receive it.

  1. NOTES ON IMPORTANT CHANGES

If any changes are made to our Privacy Policy, General Terms, Statement of Safety, Payment and Delivery, Contacts or any other information on our website and/or other sites we deem necessary, from the publishing date they will immediately be legitimate, so please read the above statements (categories) before using this website.

  1. OUT OF COURT SETTLEMENTS

In the event of a dispute between Customer and Seller, both sides will try to approach talks in writing by email info@acuraflex.com and in good will.

  1. SETTLEMENT RESOLUTIONS

The European Commission’s dispute settlement platform enables the resolution of domestic disputes, both domestically and abroad.

Platform access:

http://ec.europa.eu/consumers/odr/

  1. ACKNOWLEDGEMENT OF RECEIPT OF PRIOR NOTICE

By accepting these general sales and warranty terms, you acknowledge that you have received prior notice and agree to all the terms of the business.

Acura Retail & Wholesale LTD

SAFETY GUARANTEE

We are committed to implementing a system that protects our customers when purchasing on our site.

ONLINE PAYMENTS AND SECURITY

When paying for products in our webshop you are using PayPal – an advanced online payment system for safe payment on the Internet. PayPal provides the complete secrecy of your credit card information from the moment you enter it into the PayPal payment form. Payments are forwarded encrypted from your web browser to Paypal pages. Our store never comes into contact with the full details of your payment card. Also, these details are unavailable even to our employees. Isolated core manages all sensitive data independently, keeping them completely safe.

The payment form is secured with the latest reliability SSL transport code. All stored data is additionally encrypted, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. PayPal meets all online payment security requirements prescribed by leading card brands, or operates in accordance with the standards – PCI DSS Level 1 – the highest security standard for payment card industry. When paying with cards included in the 3-D Secure Program, your bank along with the validity of the card also verifies your identity with tokens or passwords.

PayPal considers all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the job will be collected in accordance with the prescribed online payment procedures.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the PayPal system. In addition to maintaining strict access control, regular security tracking and deep network vulnerability checks, as well as by implementing security information security, we keep up-to-date and enhance the security of our system by protecting your credit card data.

Acuraflex natural

Acuraflex

CREAM AND CAPSULES

Acuraflex natural
Acuraflex

CREAM AND CAPSULES